1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a free quote or consultation
• Contact us via phone, email, or our website contact form
• Subscribe to our communications
• Use our website

The types of personal information we may collect include your name, email address, phone number, postal address, and details about your property or requirements.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our products and services
• Respond to your enquiries and requests
• Prepare and deliver quotes
• Schedule appointments and installations
• Improve our website and customer experience
• Comply with legal obligations

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, provided they agree to keep this information confidential. We may also disclose information when required by law or to protect our rights.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about a breach of the APPs
• Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse web traffic and improve our website. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your experience on our website.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy statements of any linked sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for any changes.

9. Contact Information

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

• Phone: 07 5496 7912
• Email: sales@pennantblinds.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last updated: February 2026